DELIVERY AND PACKAGING
Ladopoulos makes each item to order, offering a unique and bespoke service. Please allow a little extra time for us to create your piece by hand, and have it shipped with special delivery directly to you.
Ladopoulos aims to dispatch items in stock for your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out we can make it exclusively for you. Please contact us on panagiotis@ladopoulos.co.uk for more information.
To offer you the most secure and efficient service we have chosen Royal Mail for UK, US and all other international deliveries. As soon as your order has left our studio you will receive a dispatch confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and Ladopoulos is not responsible for any delays caused by destination customs clearance processes.
Ladopoulos insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.
For shipment cost information, please see below:
Geographic Location, Price, Duration
United Kingdom – Special Delivery
£10.00
Next working day
Europe – Special Delivery
£40.00
Up to 5 working days
North & South America – Special Delivery
£50.00
Up to 7 working days
Rest of the World – Special Delivery
£50.00
Up to 10 working days
RETURNS POLICY
As our jewellery is handmade in the UK and made to order, Ladopoulos.co.uk cannot offer refunds. However, in some cases (same day cancellation), we may offer a full refund.
Please email panagiotis@ladopoulos.co.uk within 24 hours of order.
Bespoke items and earrings (for hygiene purposes) are excluded from returns and refunds.
Please note that due to the handmade nature of our jewellery, items may vary slightly in texture, form and colour, and be different to the ones shown in our photographs.
Bespoke
On Bespoke orders from Ladopoulos.co.uk, please note that these are 100% non-refundable.
For Bespoke orders the deposit is charged once the client has agreed to go ahead with an order either during an appointment in the showroom or via a telephone or email confirmation.
Please note that for any orders placed within the studio and/or Bespoke Services the Distance Selling regulations do not apply.